consumer affairs bermuda

Product Recall Process

Product problems are reported when there is a concern about the quality, performance or safety of any product.  Problems with product quality can be caused during manufacturing, shipping or storage.

These problems include:

As a result, unsafe products must be removed from the market and a product recall is initiated.

A recall may be initiated voluntarily, when the manufacturer or supplier initiates the recall without enforcement from a U.S. federal or local government consumer protection agency.

All other recalls are mandatory and are enforceable in Bermuda.  In these cases, the U.S. Consumer Product Safety Commission (CPSC) notifies Consumer Affairs by a “Safety Alert” issued directly to Consumer Affairs’ Executive Officer from the District Attorney's Office.

Upon receipt of the recalls Consumer Affairs follows these procedures: