Working with Consumer Affairs

Consumer Affairs recognizes that proper attention to the concerns of consumers is an essential part of a well-managed and successful business operation.  We offer our services with the highest standards of integrity and efficiency to businesses.
We serve the needs of businesses by:

• Informing them of their responsibilities to consumers as legislated by the Consumer Protection Act 1999;
• Providing a synopsis of complaints lodged against your business;
• Offering guidance for resolving consumer complaints;
• Offering mediation between businesses and consumers;
• Providing workshops on procedures for handling customer complaints, managing difficult customers and staff customer service training;
• Giving feedback to businesses on periodic surveys performed by Consumer Affairs.

Contact Consumer Affairs to discuss what we can do to help you improve your business.  Call us at 297-7627 or e-mail consumers@gov.bm.