consumer affairs bermuda

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Legal Responsibilities

There are certain laws that exist to make sure that traders deal fairly with consumers.  They exist to protect the consumer, but businesses also benefit because these laws:

If a business does not abide by these laws, awards of damages can be made against them, hefty fines can be levied and/or key personnel could face imprisonment if the infraction warrants it.

pdf Download Responsible Trader Reference Guide

 

What does the law say about dealing with consumers?

The three main laws in Bermuda that govern businesses and service providers in how they conduct business with consumers are the Sale of Goods Act 1978 (as amended in 2002), Supply of Services Act 2003, and the Consumer Protection Act 1999.

These are the key facts outlined in these laws:

The Sale of Goods Act 1978 (as amended in 2002)

Supply of Services Act 2003

Consumer Protection Act 1999

For more detailed information about these laws, download the Consumer Affairs booklet, “The Responsible Trader: A reference guide to the laws that govern how you conduct business with consumers”

pdf Download Responsible Trader Reference Guide

Further information can also be found at www.bermudalaws.bm.

Test Your Knowledge of Consumer Laws

Quiz - Sale of Goods Act 1978 (as amended in 2002)

 Answers supplied at end of quiz.

1. What are the three main laws in Bermuda that govern businesses and service providers in how they conduct business with consumers?

2. True or False – The Sale of Goods Act 1978 (as amended in 2002) main piece of legislation is to assist buyers to obtain redress when purchases go wrong.

3. True or False: Under the Sale of Goods Act if the quantity of goods is less than or more than contracted for, the consumer can reject some or all of the goods.

4. True or False: A supplier of goods can refuse to deal with a customer’s complaint about a faulty product on the grounds that the warranty has expired.

5. The camera I bought does not work as it should. It is still under warranty so I take it back and the seller says that I have to return it to the manufacturer. Who is responsible for the repair, the seller or the manufacturer?

6. True or False: A consumer purchased a rust proof outdoor planter which turned rusty within two weeks. He is entitled to his money back.

7. True or False: A consumer has the right to reject goods in respect of defects if they were pointed out to him prior to the sale.

8. True or False: Under the Sale of Goods Act consumers have up to 6 years to claim compensation.

9. True or False: When selling goods, the goods do not have to be free from minor defects.

10. True or False: In the first 6 months the onus is on the business to prove there was no fault at the time of the sale. After 6 months the onus is on the customer to prove there was a fault at the time of the sale.

Click here for answers to our Sale of Goods Act Quiz.