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Consumer Affairs Personnel

Consumer Affairs is staffed by a small but dynamic team dedicated to serving Bermuda’s consumers and retailers.

It is our mission to strive for excellence at all times with the highest standard of integrity, efficiency and service.

Our policy is to answer all calls, not to route them to voice mail, and to respond to all filed queries or complaints within two business days. Consumer Affairs is one of the few local businesses that do not use an automated voice system message system, as you the client are important to us.

Our dedicated team is comprised of the following members:

• Executive Officer: Primarily responsible for managing the office, setting its direction, and coordinating the efforts of all staff in ensuring effective delivery of their mandate and commitments. The Executive Officer oversees projects with both local and international partners, prepares all necessary paperwork for court proceedings, reviews, develops, amends legislation when necessary and issues enforcement orders when required.

• Enforcement Officers: Enforce the Consumer Protection Act, 1999 and the Copyright and Design Act, 2004. The officers investigate complaints to best guide the consumer in seeking redress, advise and monitor businesses for contraventions to the Acts and issue enforcement orders when required. The officers also provide mediation services for parties in dispute, consults with businesses to ensure best practice and enforce product recalls. Collects evidence for prosecution.

• Education Officer: Responsible for the development of educational materials, commercials, ads, conducting training seminars for the public and private sectors, public speaking, research, writing articles for Consumer Affairs weekly news paper column, monthly consumer education radio guest spots, trends analysis, web-site maintenance and report writing. Uses various media to educate both the consumer and the business community in all aspects of laws that govern consumer transactions and to promote and market the services of Consumer Affairs.

• Administrative Officer: The Administrative Officer is the public’s first point of contact for filing a complaint and she records, screens and evaluates the validity of case placement with Consumer Affairs. She also manages all administrative/accounts processes, complaint intake, the Case Management System and product recall services.