Our Statistics
2009
From January 2009 to December 2009, Consumer Affairs investigated 619 cases and resolved 571. 71 cases had cross-Ministry involvement, a 73% increase over 2008. There was a 47% decrease in ongoing active investigations and there were only 2 pending court cases, down from 4 the previous year. There were only 2 international investigations, down from 9 in the previous year.
In 2009, the top six industry complaints were;
Retail
Trades/Services
Automobile
Cycles
Telecommunications
Financial
The top Retail complaints were in the following areas:
- Repairs
- Exchange Items
- Special Orders
- Dissatisfied Customers
- Prices
- Customer Service
The top Trades/Services complaints were in the following areas:
- Repairs/Maintenance
- Billing
- Poor Workmanship
- Home Improvement
- Kitchen Cabinets
The top Automobile complaints were in the following areas:
- Repairs
- Availability of Parts
- Service
- Defective Car/Parts
- Sales
- Accessories
The top Cycle complaints were in the following areas:
- Repairs
- Parts
- Sales
- Defective
- Rentals
2008
In 2008, Consumer Affairs conducted 589 consumer case investigations, 23 product recall investigations, and 41 cases were referred. Consumer Affairs experienced a 15% decrease in case investigations over the previous year.
In 2008, the top six industry complaints were;
Automotive/Marine
Retail
Service Providers
Financial/Legal
Trades
Medical
The top Automotive/Marine complaints were in the following areas:
- Repairs
- Defects
- Parts
- Sales
The top Retail complaints were in the following areas:
- Refunds/Returns
- Repairs to Items
- Prices
- Dissatisfied Customer
- Defective Product
- Special Orders