consumer affairs bermuda

Our Statistics

2009

From January 2009 to December 2009, Consumer Affairs investigated 619 cases and resolved 571. 71 cases had cross-Ministry involvement, a 73% increase over 2008. There was a 47% decrease in ongoing active investigations and there were only 2 pending court cases, down from 4 the previous year. There were only 2 international investigations, down from 9 in the previous year.

In 2009, the top six industry complaints were;

  

Retail                                             

Trades/Services                    

Automobile                             

Cycles                                    

Telecommunications               

Financial                                 

The top Retail complaints were in the following areas:

The top Trades/Services complaints were in the following areas:

The top Automobile complaints were in the following areas:

The top Cycle complaints were in the following areas:

 

2008

In 2008, Consumer Affairs conducted 589 consumer case investigations, 23 product recall investigations, and 41 cases were referred. Consumer Affairs experienced a 15% decrease in case investigations over the previous year.

In 2008, the top six industry complaints were;

Automotive/Marine

Retail

Service Providers

Financial/Legal

Trades

Medical

The top Automotive/Marine complaints were in the following areas:

The top Retail complaints were in the following areas: