Our Statistics
In 2008, Consumer Affairs conducted 589 consumer case investigations, 23 product recall investigations, and 41 cases were referred. Consumer Affairs experienced a 15% decrease in case investigations over the previous year.
In 2008, the top six industry complaints were;
- Automotive Marine
- Retail
- Service Providers
- Financial/Legal
- Trades
- Medical
The top Automotive/Marine complaints were in the following areas:
- Repairs
- Defects
- Parts
- Sales
The top Retail complaints were in the following areas:
- Refunds/Returns
- Repairs to Items
- Prices
- Dissatisfied Customer
- Defective Product
- Special Orders